Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hi@smape.cafe. Returns need to be sent to the following address: Groenstraat 56a, 2870 Puurs-Sint-Amands, Belgium.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hi@smape.cafe.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as coffee, food or drink items) and personalized or custom-made items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a new order for the item you want.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the statutory right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. This statutory right does not apply to business (B2B) orders placed on behalf of a company.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. Returns are currently reviewed and processed manually by our team. If approved, you'll be refunded to your original payment method via Mollie, our payment provider, typically within 10 business days. Please note it can take extra time for your bank or card issuer to post the refund.
If more than 15 business days have passed since we've approved your return, please contact us at hi@smape.cafe.